Terms of service

1. Overview

This website and online store are operated by JIUHAOHE LTD, trading as TALOVEN ("TALOVEN", "we", "us", or "our"). JIUHAOHE LTD is registered in England and Wales under company number 15906055, with a registered address at 24-26 Arcadia Avenue, London, England, N3 2JU, United Kingdom.

These Terms of Service ("Terms") govern your access to and use of taloven.com, including any content, features, products, and services offered through the website. By visiting the website or placing an order, you agree to these Terms. If you do not agree, please do not use the website.

2. Eligibility and account information

You must be legally capable of entering into a binding contract in your place of residence to make a purchase. You agree to provide current, complete, and accurate billing, shipping, and contact information. You are responsible for maintaining the confidentiality of any account credentials and for activity conducted through your account.

3. Products and product information

We make reasonable efforts to describe and display our products accurately, including ingredients, sizes, colours, packaging, and prices. Because products are made in small batches and screens display colours differently, minor variations may occur. Product availability may change without notice.

TALOVEN products are personal-care and cosmetic products. Information on this website is provided for general product information only and is not medical advice. Our products are not intended to diagnose, treat, cure, or prevent any disease. Review the ingredient list before use, patch test when appropriate, and discontinue use if irritation occurs. Seek advice from a qualified healthcare professional if you have a medical condition, allergies, are pregnant or nursing, or have concerns about using a product.

4. Prices, taxes, and payment

Prices are shown in the currency selected for your market or displayed at checkout. Applicable taxes, shipping charges, duties, and other costs will be shown before you complete your purchase where required. International customers are responsible for import duties, taxes, or customs charges unless checkout expressly states otherwise.

We may correct genuine pricing or product-information errors. If an error affects an order you have placed, we will contact you and offer the choice to proceed with the corrected information or cancel for a full refund. Payment must be authorised by an accepted payment provider. We do not store full payment-card details.

5. Orders and acceptance

Submitting an order is an offer to purchase. An automated order confirmation acknowledges receipt but does not necessarily mean the order has been accepted. We may decline or cancel an order for legitimate reasons, including unavailable inventory, suspected fraud, payment failure, pricing error, shipping restrictions, or breach of these Terms. If we cancel an order after payment, we will refund the amount paid.

Customers are responsible for reviewing the order and delivery address before submitting it. Contact us promptly if a correction is needed. We cannot guarantee changes after fulfilment has begun.

6. Promotions, discounts, and gifts

Promotional offers are subject to the terms displayed with the offer, including eligibility, minimum spend, valid dates, applicable products, and combination rules. Unless expressly stated otherwise, offers have no cash value and cannot be applied retrospectively. A complimentary gift is subject to availability and may be removed from an order if the qualifying purchase is cancelled, returned, or falls below the stated threshold.

7. Shipping and delivery

Processing and delivery estimates are provided in our Shipping & Returns information and at checkout. Delivery dates are estimates, not guarantees. Delays may occur due to carriers, customs, weather, address issues, or events outside our reasonable control. Risk of loss passes as required by the law applicable to your purchase.

Please contact info@taloven.com promptly if an order arrives damaged, incorrect, or appears to be lost.

8. Cancellations, returns, and refunds

Returns, exchanges, cancellations, and refunds are governed by our Refund Policy, which forms part of these Terms. Nothing in these Terms limits mandatory consumer rights available under applicable law.

9. Reviews and user content

If you submit a review, photo, comment, or other content, you confirm that it reflects your genuine experience, that you have the right to share it, and that it does not infringe another person's rights. You grant us a non-exclusive, worldwide, royalty-free licence to display, reproduce, and adapt that content for operating and promoting TALOVEN. We may moderate or remove content that is unlawful, misleading, abusive, unrelated, or infringes third-party rights, but we will not materially alter the meaning of a genuine review.

10. Intellectual property

The TALOVEN name, logos, website design, text, graphics, photographs, and other original content are owned by or licensed to us and are protected by applicable intellectual-property laws. You may use the website for personal, non-commercial purposes only. You may not copy, reproduce, distribute, modify, scrape, sell, or commercially exploit website content without prior written permission.

11. Acceptable use

You must not use the website to violate any law; infringe intellectual-property, privacy, or other rights; transmit malicious code; interfere with website security or operation; collect personal data without authority; submit false information; or engage in fraudulent, abusive, or deceptive activity. We may restrict access where reasonably necessary to protect customers, the website, or our legal rights.

12. Third-party services and links

The website may use or link to third-party services, including Shopify, payment providers, delivery carriers, and social platforms. Their services are governed by their own terms and privacy practices. We are not responsible for third-party websites that we do not control, although this does not affect any responsibility we have for services we select to fulfil your order.

13. Service availability

We aim to keep the website accurate and available, but we do not guarantee uninterrupted or error-free access. We may update, suspend, or discontinue website features when reasonably necessary. We will not make changes that remove rights already attached to a confirmed order except as permitted by law.

14. Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or mandatory consumer protections.

To the fullest extent permitted by law, we are not liable for indirect or unforeseeable loss, loss arising from misuse of a product contrary to its instructions, or business losses incurred by a consumer using products for commercial purposes. Our total liability relating to a purchase will not exceed the amount paid for the affected order, except where a higher liability is required by law.

15. Privacy

Our collection and use of personal information are described in our Privacy Policy. By using the website, you acknowledge that information may be processed by service providers necessary to operate the store, process payments, fulfil orders, prevent fraud, and provide customer support.

16. Governing law and disputes

These Terms are governed by the laws of England and Wales. The courts of England and Wales will have non-exclusive jurisdiction. If you are a consumer living elsewhere, you retain any mandatory rights and may also be entitled to bring proceedings in the courts of your home country. Please contact us first so we can try to resolve any concern informally.

17. Changes to these Terms

We may update these Terms to reflect changes in our services, practices, or legal obligations. The version published on this page applies from its stated update date. Changes do not retroactively reduce rights connected with orders already accepted.

18. Contact

JIUHAOHE LTD, trading as TALOVEN
Company number: 15906055
Registered address: 24-26 Arcadia Avenue, London, England, N3 2JU, United Kingdom
Email: info@taloven.com
Telephone: +44 141 778 6999
Website: https://taloven.com